Shipping policy

Turnaround

All regular orders are shipped within 7 business days during store hours Tuesday - Friday 11am - 5pm. Pre-Order products can take between 1-6 weeks to be completed. Liquid Yeasts will not be shipped out of province.

Carriers

We use the following carriers to deliver our orders:

Canada Post, Canpar, Purolator,

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates

All shipments will have a shipping charge, in most cases that amount will be sent to you after the order is placed so the best actual shipping rate as possible is available.

The rate charged for the shipping of your order is based on the weight of your products, and your location. If you would like to know the shipping costs before placing the order please contact us at info@beyondthegrape.com with the items you wish to order. Once the order is placed we will contact you for payment of shipping charges to ensure we can get you the best shipping cost for your order.

We do not ship to Post Office boxes.

Back Orders/Pre-Orders

If an item is a pre-order or goes on back order we can ship you the part of your order that is in stock or ship everything together. Please let us know in the comments what you would prefer. When the item becomes available we will ship you the order as requested. Pre-Order products can take between 1-6 weeks to be completed. Pre-orders cannot be canceled once confirmed as they are special request items and not regularly inventoried items.